Fees
All fees ,drugs and diets are subject to VAT at the current rate.Fees are calculated on the time/difficulty of a case,and according to the drugs,materials, cunsumables and diets used.A detailed fee note is available for every transaction.
Method of Payment
Payment is requested at each consultation/discharge or collection of your pet.
You may settle your account by Cash/Credit /Debit Card Switch/Solo/Mastercard/Visa
Estimates of Cost
We will happily provide a written estimate as the probable costs of a course of treatment.Please note thatthat this may be aproximate as often a pets illness may not follow a conventional course.
Settlement Terms
Treatment should be paid at the time of treatment/ collection of your pet, but should an account be sent , this should be settled within 14 days.
An additional reminder may be sent ,with an administration charge added, should a furher account be sent.
After due notice to you the client,overdue accounts will be referred to our Debt Collection Agency,and further charges will be levied in respect of costs incurred in collection of the debt.Any cheque returned by our Bank as unpaid will result in the original account being restored and further charges added in respect of bank charges & administrative costs.
Inability to Pay
If for any reason you are unable to settle your account as specified,we ask you to discuss the matter with a membr of staff a.s.a.p.
Please note that instalments /part payments can only be sanctioned by R.Lydon
Pet Health Insurance
We strongly support Pet health insurance to cover unexpected illness or accidents.
Please note it is your responsibility to settle your account with us , and reclaim your fees from your insurance company.
With Certain insurance companies we will process direct claims with your insurance company. Due to certain companies taking 4 months plus , we will not allow direct claims , eg Equine & Livestock
Ownership of Records
Case records including radiographs & similar documents are the property of the practice .
Copies of a summary of an animals records will be passed on request directly to another veterinary surgeon taking over a case.
A Veterinary Surgeon is a veterinarian qualified in the UK and some other English-speaking countries: In the UK, veterinary surgeons are regulated by the Royal College of Veterinary Surgeons or RCVS. The legislation affecting the activity of UK veterinary surgeons and of the RCVS is the Veterinary Surgeons Act of 1966.
This legislation restricts the treatment of animals in the UK to qualified veterinary surgeons only, with certain specific exceptions. The exceptions are the treatment of animals by physiotherapy and other manipulation techniques (e.g. chiropractic, osteopathy), on the recommendation of and under the supervision of a veterinary surgeon. Certain trained individuals may be legally authorised to undertake procedures such as blood sampling or ultrasonic pregnancy diagnosis, following appropriate training and assessment.
Various alternative medicine therapies can only be performed by a veterinary surgeon (e.g. homeopathy, acupuncture, herbal medicine aka phytotherapy, aromatherapy).
